Shipping policy

This policy applies to orders placed through luxellea.shop. Shipping availability, order preparation, transit estimates, and delivery arrangements are subject to the information shown at checkout and the conditions explained below.

Luxellea's supplied shipping configuration is set up for deliveries within the United States. All products are included in the configured shipping coverage.

Please check the shipping options available for your delivery address during checkout. The supplied settings do not establish international shipping availability, so deliveries outside the United States should not be assumed to be supported.

Shipping availability may depend on the delivery destination, product eligibility, and the options presented for the order. If the checkout page does not offer shipping to your address, contact customer support before placing your order.

Luxellea's supplied shipping settings specify free shipping, with no minimum order value and no free-shipping threshold configured.

The applicable shipping charge, if any, will be shown during checkout. Please review the final order summary before completing payment.

Free shipping refers to the configured shipping charge. It does not automatically mean that all other possible charges, such as applicable taxes or optional services, are waived. Any applicable charges should be displayed or explained during checkout as required.

Our supplied configuration uses a daily order cutoff of 2:00 PM (GMT-05:00) Eastern Standard Time (New York). This cutoff is used when calculating the order-processing schedule.

Orders submitted after the cutoff may begin processing according to the next applicable processing period. The actual start of handling can also depend on order verification, payment authorization, product availability, and operational circumstances.

Eastern Time observes seasonal clock changes. The cutoff should be interpreted using the configured Eastern-time zone rather than assuming a fixed UTC offset throughout the year.

The cutoff is a processing reference, not a promise that an order will be packed, dispatched, or delivered at a particular hour or on a particular date.

The configured order-handling time is 1–2 days, Monday through Saturday.

Handling time refers to the period allocated for preparing an order before the transit portion of the delivery estimate. It is separate from the estimated time a shipment spends in transit.

During the handling period, an order may need to go through steps such as:

• Review of the submitted order information.
• Confirmation of the relevant payment status.
• Preparation of the ordered product or products.
• Preparation for shipment and applicable dispatch procedures.
• Availability of the information required for the next stage of delivery.

These are general examples of order preparation activities, not a guarantee that every order follows identical operational steps.

An order may require additional time if payment verification, an address clarification, an inventory issue, or another unexpected matter prevents normal processing.

The configured transit time is 5–7 days, Monday through Saturday. Combined with the configured handling time of 1–2 days, the stated estimated delivery period is 6–9 business days.

The delivery estimate is intended to help you plan when an order may arrive. It is not a guaranteed delivery date. Actual transit time can vary depending on the destination and circumstances affecting shipment movement.

The estimates are based on the supplied configuration. Weekends, holidays, carrier operating schedules, weather, high shipping volumes, address problems, and other circumstances can affect actual arrival times.

If a particular order displays a different delivery estimate at checkout or in an order-specific update, review that information and contact support if you need clarification.

The timeline below illustrates the stages an order may pass through. It is a general guide rather than a live shipment tracker or a guaranteed calendar schedule.

The timeline does not establish a specific dispatch date or delivery date for an individual order. Use the order-specific information available to you for the most relevant updates.

The following table summarizes the shipping configuration supplied for Luxellea.

The table reflects the supplied settings. The shipping estimate remains subject to the individual order details and the actual progress of handling and transit.

After placing an order, check the contact information you supplied and retain the order confirmation or reference provided to you.

Order confirmations and shipping notifications, where available, can help you identify your purchase and follow its progress. A confirmation that an order was received should not automatically be interpreted as confirmation that it has already been dispatched.

If you do not receive an expected order message, first check your email address, spam or junk folder, and any other relevant message folders. If the information remains unavailable, contact customer support with your order details.

Please avoid placing a duplicate order solely because an email confirmation has not appeared. Contact us if you are unsure whether your original transaction was completed.

Tracking information may be provided when available for your order. The timing and level of detail depend on the shipping arrangements and the information supplied through the relevant delivery process.

Tracking details may not update continuously. A temporary lack of movement or an initial absence of tracking events does not by itself confirm that a package has been lost.

Luxellea does not specify a particular shipping carrier or promise a specific tracking platform in this policy. The actual tracking options depend on the arrangements applicable to your order.

Please review your delivery information carefully before submitting your order. Accurate address details help reduce avoidable delivery problems.

Before checkout, check that your address includes the applicable details, such as:

• Recipient name.
• Street address and apartment, unit, or suite number where applicable.
• City and state.
• ZIP code.
• Current contact information where requested.

If you notice an error after placing an order, contact support@luxellea.shop as soon as possible and include your order number and the correction required.

If a shipment has already been dispatched, any available address correction or redirection may depend on the shipping arrangements and the status of the shipment.

If incorrect or incomplete address information prevents delivery, contact us promptly. The available resolution will depend on the circumstances, the shipping status, and applicable legal requirements.

We aim to provide a clear delivery estimate, but actual shipping times can be affected by circumstances outside the normal order-processing schedule.

Potential causes of delay include:

• Unusually high order or shipping volumes.
• Weather events or other transportation disruptions.
• Public holidays or changes to normal operating schedules.
• Address errors or delivery-access difficulties.
• Payment verification or order-information issues.
• Temporary interruptions affecting the delivery process.
• Other unforeseen circumstances that affect processing or transit.

If your order appears delayed, review any available order or tracking information first. If the estimated delivery window has passed, or if you have concerns about the shipment, contact customer support so the order can be reviewed.

A delay does not automatically determine whether a refund, replacement, cancellation, or another remedy is available. Any resolution will depend on the circumstances, the applicable store policies, and mandatory consumer protections.

If your order has not arrived within the estimated delivery window, or tracking indicates that it has been delivered but you cannot locate it, please take the following steps.

Please include any relevant tracking reference or delivery notification you have received. This information can help us identify the shipment and understand the reported problem.

We do not automatically treat a missing package as proof of carrier loss, nor do we promise a particular outcome before the circumstances are reviewed. Where an order is confirmed to be lost or otherwise qualifies for a remedy, the available resolution will be handled according to the applicable policy and law.

Nothing in this section limits rights or remedies that are required by applicable consumer law.

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact us so we can review the issue.

When contacting support, please provide:

• Your order number.
• A description of the issue.
• Photographs of visible damage or the received product, if appropriate.
• Any relevant packaging or delivery information that may help explain the issue.

Please keep relevant order information and packaging until you have received instructions, where reasonably possible. Contact support before mailing an affected item so you can obtain the correct return or resolution instructions.

The appropriate next step may depend on the nature of the issue, the order details, and applicable consumer rights. Please refer to our Return and Refund Policy for further information.

A shipment may not be delivered successfully if the address is incomplete, the recipient cannot be reached, access is unavailable, or another delivery problem occurs.

If tracking indicates that delivery was unsuccessful, review the available status and any instructions associated with the shipment. Contact customer support if you need assistance understanding the available options.

The available outcome may depend on whether another delivery attempt is possible, whether the shipment can be redirected, or whether further action is needed. We do not promise a particular number of delivery attempts or a specific redelivery arrangement.

If an order is returned or cannot be delivered, any further shipping, refund, or reshipment arrangement will be reviewed in light of the circumstances, the applicable policies, and legal requirements.

If you need to cancel an order or change its shipping details, contact us as soon as possible after placing the order.

Changes may not be possible once an order has progressed through processing or dispatch. A request to change an address, cancel an order, or redirect a shipment should not be treated as approved until confirmation is provided.

If the order has already been dispatched, available options may depend on the shipment's status and the applicable delivery arrangements.

For assistance, visit our Contact page or email support@luxellea.shop.

Shipping a product to a customer and returning a product to Luxellea are separate processes. The delivery estimate in this policy applies to the configured outbound shipping schedule, not the time needed to process a return or refund.

Before returning a product, review the applicable return requirements and contact support for instructions. Do not assume that the business contact address is also the return-processing address.

For return eligibility, exchanges, return-label arrangements, and refund processing, consult the Return and Refund Policy.

The delivery windows described in this policy are estimates based on the supplied shipping configuration. Actual delivery may differ because of processing, transit, or other circumstances affecting the order.

Nothing in this policy is intended to exclude, limit, or waive a consumer right that cannot lawfully be excluded, limited, or waived. Where applicable law requires a particular delivery timeframe, notice, refund, cancellation option, or other remedy, that requirement will apply.

If you have concerns about a delivery or believe your order is subject to a legal protection, contact customer support with your order information. This does not prevent you from exercising any rights available to you under applicable law.